Terms and Conditions

1. Acceptance of Terms

These Terms and Conditions (“Terms”) govern your access to and use of the website www.rambiologicals.com (“Website”) operated by Ram Biologicals (“we”, “us”, “our”, or “the Company”). By accessing, browsing, or using this Website, you agree to be bound by these Terms in their entirety.

This document constitutes a legally binding electronic agreement between you (the “User”) and Ram Biologicals, valid under Section 10A of the Information Technology Act, 2000, which explicitly recognises the enforceability of contracts formed through electronic means.

If you do not agree to these Terms, you must immediately cease using this Website. Your continued use of the Website following any amendment to these Terms constitutes your acceptance of the revised Terms.

These Terms apply to all visitors, enquirers, and users of the Website, regardless of whether you engage our services or not. Engaging our professional services is subject to a separate written service agreement between you and Ram Biologicals.

2. About Ram Biologicals

Ram Biologicals is an ISO 9001:2015 QMS certified environmental engineering and consultancy firm registered and operating in Kozhikode, Kerala, India. The Company provides integrated environmental services including wastewater management, solid waste management, water resource management, water treatment systems, and ESG advisory.

Ram Biologicals is empanelled by the Government of Kerala through Suchitwa Mission, KIFFBI/Impact Kerala, and the Greater Cochin Development Authority (GCDA) for environmental engineering and project management consultancy services.

3. Permitted Use of the Website

You may use this Website for the following lawful purposes only:

• Browsing information about Ram Biologicals and its services
• Submitting enquiries and contact requests for environmental services
• Downloading publicly available documents or resources made available by Ram Biologicals
• Accessing project information, case studies, and company updates

You agree that your use of this Website will comply at all times with the Information Technology Act, 2000 and rules made thereunder, the Digital Personal Data Protection Act, 2023, the Indian Penal Code, 1860, and all other applicable laws, rules, and regulations of India.

4. Prohibited Use

You must not use this Website in any manner that:

• Violates applicable law: Breaches any Indian or international law, regulation, or third-party rights, including intellectual property rights.
• Is harmful or malicious: Transmits, uploads, or distributes malicious code, viruses, worms, or any software designed to disrupt, damage, or impair the Website or connected systems.
• Constitutes unauthorised access: Attempts to gain unauthorised access to any part of the Website, its servers, or connected systems, in violation of Sections 43 and 66 of the IT Act, 2000.
• Is fraudulent or deceptive: Impersonates Ram Biologicals or its personnel, submits false information, or engages in any form of fraud.
• Is defamatory or offensive: Posts or transmits content that is defamatory, obscene, threatening, abusive, harassing, or hateful.
• Infringes intellectual property: Reproduces, distributes, or modifies any Website content without our prior written consent.
• Constitutes spam: Sends unsolicited commercial communications or bulk messaging to or through the Website.
• Interferes with operations: Places an unreasonable load on the Website’s infrastructure or interferes with its proper functioning.

Violation of these prohibitions may result in termination of your access and may expose you to civil and/or criminal liability under applicable Indian law, including Sections 65, 66, 66B, 66C, 66D, 66E, and 67 of the Information Technology Act, 2000.

5. Intellectual Property Rights

All content on this Website — including text, graphics, logos, photographs, project descriptions, case studies, technical documents, and service descriptions — is the exclusive property of Ram Biologicals or its licensors and is protected under the Copyright Act, 1957, the Trade Marks Act, 1999, and the Information Technology Act, 2000.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and view the Website content for personal, non-commercial use only. This licence does not include the right to reproduce, distribute, commercially exploit, or create derivative works from any Website content.

The name “Ram Biologicals”, its logo, and all related names and trade dress are trademarks or service marks of Ram Biologicals. Unauthorised use of these marks is strictly prohibited.

6. Website Content & Accuracy

The information on this Website is provided for general informational purposes only. While Ram Biologicals makes reasonable efforts to ensure accuracy, we do not warrant the completeness, currency, or fitness for purpose of any information on the Website, or that the Website will be available at all times or free from errors.

Project descriptions and case studies on this Website are illustrative of past work and do not guarantee similar outcomes for future projects.

7. Enquiries, Contact Forms & Communications

When you submit an enquiry through our Website, you agree that the information provided is accurate and complete, that you have authority to make the enquiry, and that Ram Biologicals may retain your communication in accordance with our Privacy Policy. Submitting an enquiry does not create a binding contract or any obligation on Ram Biologicals to provide services. All service engagements are formalised through a written agreement between the parties.

8. Third-Party Links & External Websites

This Website may contain links to third-party websites including government portals, industry bodies, and reference sources. These links are provided for convenience only. Ram Biologicals does not endorse or assume responsibility for the content, privacy practices, or terms of any third-party website. Accessing any linked website is entirely at your own risk.

9. Disclaimer of Warranties

To the fullest extent permitted by applicable Indian law, this Website and all content available through it are provided on an “AS IS” and “AS AVAILABLE” basis, without any warranty of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, uninterrupted availability, or freedom from errors or viruses.

10. Limitation of Liability

To the maximum extent permitted by the laws of India, Ram Biologicals, its directors, officers, employees, and agents shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of or inability to use this Website, any errors or omissions in the content, any unauthorised access to our servers, any interruption of the Website, or any reliance placed on information published on this Website.

Nothing in these Terms limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded under applicable Indian law.

11. Privacy & Data Protection

Your use of this Website is governed by our Privacy Policy, available at www.rambiologicals.com/privacy-policy, which is incorporated into these Terms by reference. Our Privacy Policy explains how we collect, use, store, and protect your personal data in accordance with the Digital Personal Data Protection Act, 2023 and the DPDP Rules, 2025. In the event of any conflict between these Terms and our Privacy Policy on matters of personal data, the Privacy Policy shall prevail.

12. Cookies

This Website uses cookies and similar tracking technologies as described in Section 9 of our Privacy Policy. By continuing to use the Website after accepting our cookie notice, you consent to the use of cookies in accordance with our Privacy Policy. You may manage your cookie preferences through your browser settings or the cookie tool on our Website.

13. Indemnification

You agree to indemnify, defend, and hold harmless Ram Biologicals and its directors, officers, employees, consultants, and agents from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or in connection with your use of the Website, your violation of these Terms, your violation of any applicable law, or your violation of any third-party rights.

14. Grievance Officer

In accordance with the Information Technology Act, 2000 and rules thereunder, Ram Biologicals designates the following Grievance Officer to address any complaints or concerns relating to this Website or these Terms:

GRIEVANCE OFFICER — RAM BIOLOGICALS

15. Amendments to These Terms

Ram Biologicals reserves the right to amend, update, or modify these Terms at any time. The amended Terms will be published on this Website with an updated “Last Reviewed” date. Your continued use of the Website after any amendment constitutes your acceptance of the revised Terms.

16. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision shall be deemed severed from the remainder of the Terms. The remaining provisions shall continue in full force and effect.

17. Waiver

No failure or delay by Ram Biologicals in exercising any right, power, or remedy under these Terms shall operate as a waiver of that right. A waiver of any breach shall not constitute a waiver of any subsequent breach.

18. Entire Agreement

These Terms, together with our Privacy Policy at www.rambiologicals.com/privacy-policy, constitute the entire agreement between you and Ram Biologicals with respect to your use of this Website. Nothing in these Terms shall be deemed to constitute a partnership, agency, joint venture, or employment relationship between you and Ram Biologicals.

19. Governing Law & Jurisdiction

These Terms are governed by and construed in accordance with the laws of India, including the Information Technology Act, 2000, the IT (Amendment) Act, 2008, the Indian Contract Act, 1872, the Digital Personal Data Protection Act, 2023, the Copyright Act, 1957, and the Trade Marks Act, 1999.

Any dispute arising out of or in connection with these Terms or your use of this Website shall be subject to the exclusive jurisdiction of the courts of competent jurisdiction at Kozhikode, Kerala, India. You hereby irrevocably submit to the personal jurisdiction of such courts.

20. Contact Information

For any questions, clarifications, or notices relating to these Terms and Conditions, please contact Ram Biologicals at: